Japan Specified Commercial Transaction Act Mail Order Sales Disclosure 通信販売に関する表示事項

Specified Commercial Transaction Act Page

In accordance with the Act on Specified Commercial Transactions in Japan, we provide the following information for our customers. This is an extension of our Terms & Conditions (https://flaskfinewines.com/pages/terms-conditions) which apply to all sales regardless of purchaser’s location.

1. Seller Information
Company Name: Flask Fine Wine J Address: 12194 Ventura Blvd Studio City, California 91604, USA Phone Number: +1.818.761.5373
2. Selling Prices
The selling prices of products are indicated on each individual product page on our website.
3. Additional Charges
In addition to the selling prices, the following charges may apply:
(a) Consumption Tax: The consumption tax rate in Japan is 10% and will be applied to the total amount of the purchase, including the product price and shipping fees.
(b) Other Import Duties/Taxes: Japan Customs may apply additional import taxes/duties/charges at their sole discretion. The purchaser is responsible for all import clearance, customs, etc.
(c) Shipping Fees: Shipping fees vary depending on the destination, weight, and size of the package. The shipping fee will be displayed during the checkout process before you finalize your order.
4. Payment Method and Timing
Accepted payment methods: Credit card, Coinbase, Bank Transfer, & Paypal.
Payment timing: Payments must be made at the time of order placement, unless otherwise specified in writing by a representative of Flask
5. Product Delivery
Products will be shipped to the address provided by the customer at the time of order. Delivery times may vary depending on the destination and shipping method selected. Estimated delivery times will be provided during the checkout process.
6. Return and Exchange Policy
(a) Returns: No returns are accepted, and no refunds will be issued for any alcoholic beverages. To initiate a return of non-alcoholic beverages, please contact us at https://flaskfinewines.com/pages/contact-us with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with further instructions on how to proceed with the return. Please note that customers are responsible for all shipping fees associated with the purchase and the return. Refunds will be processed within 1 business day after receiving the returned item(s), less the shipping costs and a 10% processing fee.
(b) Exchanges: If you received a damaged or incorrect item, please notify us within [number of days] days from the date of receipt. Contact us at https://flaskfinewines.com/pages/contact-us with your order number, a description of the issue, and a photo of the damaged or incorrect item. We will arrange for an exchange, and we will cover the shipping fees associated with the exchange.
7. Cancellation Policy
Orders may not be canceled.
8. Customer Support and Inquiries
For any questions, concerns, or inquiries regarding our products, services, or policies, please contact our customer support team via the following methods:
Email: https://flaskfinewines.com/pages/contact-us // Phone: +1.818.761.5373
Our international customer support hours are Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries 24 hours during our regular business hours.
9. Dispute Resolution
In the event of a dispute or disagreement between the customer and Flask Fine Wine, we will first attempt to resolve the issue through negotiation and discussion. If a resolution cannot be reached, the customer may seek assistance from a competent consumer protection organization or pursue legal action as necessary. All transactions and terms shall be bound solely by the laws, rules, and regulations of The United States of America, State of California, County of Los Angeles, City of Los Angeles, without exception.


Please note that the information provided on this Specified Commercial Transaction Act page is intended to comply with Japanese regulations for online shops. The terms and conditions listed here may be subject to change without prior notice. Customers are advised to review this page and our Terms & Conditions page at https://flaskfinewines.com/pages/terms-conditions periodically to stay informed about any updates or changes to our policies.